Privacy Policy

This policy explains what information DuctXperts collects when you use ductxperts.com or request service from us, why we collect it, who it is shared with, and the choices you have. We keep it in plain language on purpose.

Who we are

DuctXperts is an air duct, dryer vent and HVAC cleaning company serving Austin and the surrounding Central Texas communities. This policy covers the website ductxperts.com and the service enquiries we receive through it.

You can reach us any time at (512) 656-2116 or info@ductxperts.com.

Information you give us

When you submit a form, book a service or call us, we collect only what we need to schedule and carry out the work:

• Your name
• Phone number and email address
• Service address or ZIP code
• The service you are asking about and anything you tell us about your system

We do not ask for, and do not want, sensitive information such as payment card numbers or government ID through the website. Payment is handled at the time of service.

Information collected automatically

Like most websites, ours records some technical information as you browse:

• IP address and approximate location (city level)
• Browser and device type
• Pages viewed, time on page and the site or search that referred you

This is used in aggregate to understand which pages are useful and where the site is failing people. It is not used to identify you personally.

Cookies and analytics

We use Google Analytics, delivered through Google Tag Manager, to measure site traffic. Google sets cookies in your browser to do this. We also use Google Site Kit to read that data, and a third-party widget that displays our Google reviews.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics entirely using Google's opt-out browser add-on. The site works normally either way.

How we use your information

We use what you give us to:

• Respond to your enquiry and provide a quote
• Schedule, carry out and follow up on the work
• Send service-related messages such as appointment confirmations
• Keep records of work performed at your property
• Improve the website and the way we explain our services

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Who we share information with

Your information is shared only with the parties that make the service work:

• Our technicians, so they can reach your property and do the job
• Service providers that host the website, deliver our email and process form submissions, under their own confidentiality obligations
• Google, for the analytics described above
• Authorities, if we are legally required to

Your choices

You can ask us at any time to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information, where we are not required to keep it
• Stop sending you marketing messages

Email info@ductxperts.com or call (512) 656-2116 and we will handle it. There is no charge, and asking will never affect the service you receive.

How long we keep it

Enquiries that do not become jobs are kept only as long as they are useful for following up. Records of completed work are kept longer, because they document what was done at a property and are needed for warranty and accounting purposes.

Security

The site is served over HTTPS, and access to enquiry data is limited to the people who need it to do their jobs. No system is perfect, but we do not keep information we do not need, which is the most effective protection there is.

Children

Our services are sold to property owners and occupiers. The website is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information, contact us and we will remove it.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top of it. Material changes will be made obvious rather than buried.

Contact us

Questions about this policy, or about the information we hold on you:

• Phone: (512) 656-2116
• Email: info@ductxperts.com
• Or use our contact form